Replacement / Return and Refund Policy
1. We offer a 10-day replacement policy in case of defects in our products.
2. When placing your order, please be sure to review the product description and warranty information. The only products eligible for this process are those marked eligible for replacement or return. A video showing the defects of the item found during installation must be presented when requesting a replacement.
3. The customer must bear the shipping cost for both routes, even if the product is replaced within the warranty period.
4. LED TV PANEL/OPEN-CELL/SCREEN T-con Boards are not covered by warranty or refund.
5. Warranty or refunds are not available for items that are listed as non-eligible in the product description.
6. Universal China Made Boards and other China Made Products are not applicable for Replacement / Refund or Warranty, hence Return, Replacement, or refund will not be entertained/accepted for such products. Please refer product description and warranty details of the respective product while placing the order.
7. In the event that our supplied product is working, but the customer has identified other defects in their gadget and wants to return the product. A 30% deduction will apply in such a case, and only 70% of your payment will be refunded. However, returned items must be delivered to us unused, in original packaging, and in the condition in, which they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; Therefore, we recommend an insured and trackable mail service.
8. Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
9. The product must have a back signature of tolsbuy.com in that case only we will refund the payment or return the product.
10. Please allow 1-2 weeks for your return to be processed.
11. Discounted items are not eligible for a return.
12. TOLSBUY.COM will not issue refunds for products purchased through other entities, such as distributors or retail partners.
13. Returned items must be delivered to us unused, in original packaging, and in the condition in, which they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.
14. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery.
15. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
16. After receiving the product and checking the returned product is not damaged by the customer a refund will be initiated. if there is a fault in the product by the consumer side then it will not be refunded.
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17. If you are delivered a damaged item, please contact us within 3 days via sending email & then call, so that we can arrange for the product to be replaced or returned. after it will not take a refund and return.
RETURN & REPLACEMENT – LED TV PANEL
AS THE LED TV PANEL /OPENCELL/SCREEN HAS NO WARRANTY THAT IS WHY IT WON’T BE REPLACED OR RETURNED IN ANY CIRCUMSTANCES