refund and return policy

RETURN, REFUND & CANCELLATION POLICY

Effective Date: [Insert Date]
Website: www.tolsbuy.com

This Return, Refund & Cancellation Policy (“Policy”) forms an integral part of the Terms & Conditions of Tolsbuy.com. By placing an order on our website, you agree to be bound by the terms stated below.

Tolsbuy.com deals in electronic products, LED TV spare parts, open cell panels, digital standees, and display components, which are fragile and technical in nature. Therefore, strict return conditions apply.

1. Eligibility for Returns

A return request will only be considered under the following circumstances:

  1. Product received is physically damaged during transit.
  2. Incorrect product delivered.
  3. Manufacturing defect (subject to technical verification by our team).
  4. Product remains unused, uninstalled, and in original packaging with all labels intact.

Mandatory Conditions:

  • Return request must be raised within 48 hours of delivery.
  • A complete unboxing video (from sealed package opening to product inspection) is compulsory.
  • Clear images of product and packaging must be submitted.
  • Serial numbers must match our shipment records.

Failure to provide proper video proof will result in automatic rejection of the claim.

2. Strictly Non-Returnable & Non-Refundable Items

Due to the sensitive and technical nature of products, the following items are non-returnable:

  • Open cell panels (all sizes)
  • LED TV display panels
  • Installed or soldered motherboards
  • Electronic spare parts once used or installed
  • Customized digital standees
  • Bulk orders (unless transit-damaged with valid proof)
  • Clearance / discounted / special pricing products
  • Products damaged due to improper handling, installation error, voltage fluctuation, or physical damage after delivery

Industry Tolerance Clause:
Minor pixel variation (1–2 dead pixels), minor light variation, or panel brightness variation within industry standards shall not be treated as defects.

3. Technical Verification Clause

All electronic parts and panels are subject to testing and verification by our technical team before approval of any return.

Tolsbuy.com reserves the sole right to:

  • Approve or reject return requests
  • Determine whether a product has been installed, mishandled, or tampered with
  • Request additional documentation

Decision of Tolsbuy.com shall be final and binding.

4. Return Procedure

To initiate a return:

Email: tolsbuy.com
Phone: 9560692168

Provide:

  • Order number
  • Product name
  • Clear images
  • Proper unboxing video
  • Description of issue

Our team will respond within 2–3 working days.

If approved, return shipping instructions will be provided.

Unauthorized returns will not be accepted.

5. Refund Policy

  • Refund will be processed only after physical inspection of returned product.
  • Refund timeline: 5–7 working days after approval.
  • Refund will be credited to original payment method.
  • For COD orders, refund will be processed via bank transfer.
  • Shipping charges, handling charges, and payment gateway fees are non-refundable.
  • If product is found used, installed, or damaged after return, refund will be rejected.

Tolsbuy.com reserves the right to deduct reasonable costs for damages or missing components.

6. Cancellation Policy

  • Orders may be cancelled within 12 hours of placing the order.
  • Orders already processed or shipped cannot be cancelled.
  • Customized or bulk orders cannot be cancelled once confirmed.

Refund for eligible cancellations will be processed within 5–7 working days.

7. Limitation of Liability

Tolsbuy.com shall not be liable for:

  • Improper installation
  • Technician errors
  • Voltage fluctuation damage
  • Compatibility issues due to incorrect model selection
  • Loss of business, revenue, or indirect damages

Maximum liability shall not exceed the purchase price of the product.

8. Warranty Disclaimer

Unless explicitly mentioned on the product page, spare parts and panels are sold on a testing basis only. Warranty, if applicable, shall be limited and subject to manufacturer terms.

No warranty covers:

  • Physical damage
  • Burn marks
  • Short circuit
  • Water damage
  • Mishandling

9. Force Majeure

Tolsbuy.com shall not be responsible for delays or failure to perform obligations due to events beyond reasonable control including natural disasters, transport strikes, government restrictions, or supply chain disruptions.

10. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

11. Contact Information

For return or refund related queries:

Tolsbuy.com
Email: tolsbuy.com
Phone: 9560692168
Working Hours: Monday – Saturday (10:00 AM – 6:00 PM)